Questions, kindly answered

Vona creates meaningful jewelry designed to offer a gentle reminder of your strength, worth, and ability to return to the present moment. Our rings are made to feel beautiful, personal, and comforting, some with affirming words, others with discreet moving elements that give restless hands something calming to focus on.

Vona jewelry may support a personal grounding or self-care routine, but it is not a medical device and is not intended to diagnose, treat, cure, or prevent anxiety or any other health condition.

Our current rings are made from stainless steel, available in silver-tone and gold-tone finishes. Stainless steel is durable, tarnish-resistant, and easy to care for, though tarnish-resistant does not mean completely scratch-proof, waterproof, or immune to normal wear.

Please review the individual product page before purchasing, as materials and finishes may vary between products or future collections.

Our stainless-steel rings are designed to be gentle for many people with sensitive skin. Still, everyone’s skin is different, and we can’t guarantee a product will be irritation-free for everyone. Reactions can also be affected by moisture, soap, lotion, sanitizer, perspiration, or buildup beneath the ring. If you notice redness, itching, swelling, or discomfort:

• Remove the ring immediately
• Wash and dry your hands gently
• Stop wearing the ring until the irritation has cleared
• Speak with a qualified healthcare professional if it continues or becomes severe

Our current rings come in silver and gold finishes. Availability may vary, and certain colors may temporarily sell out, so the options shown on the product page are those currently available.

Colors may appear slightly different depending on your screen, lighting, and natural variations in photography.

Yes. Our rings feature an adjustable open-wrap design intended for a flexible, one-size fit. Because every hand is different, the fit may vary depending on the finger you choose and the natural shape of your fingers.

If your fingers are especially small or large, contact us at info.vonajewels@gmail.com before ordering and we’ll do our best to help you decide whether the ring may suit you.

Adjust your ring slowly and gently:

• Remove the ring from your finger
• Hold both sides of the main band
• Apply light, even pressure
• Make one small adjustment at a time
• Try it on before adjusting again

Don’t pull sharply on the decorative ends, engraving, or moving beads. Once you find a comfortable fit, try to leave it there, repeatedly opening and closing an adjustable ring can weaken the metal or change its shape. Damage from excessive bending is considered normal wear rather than a manufacturing defect.

Wear your Vona ring on whichever finger feels most comfortable and meaningful. It should feel secure without pinching or restricting circulation. Fingers naturally swell during warm weather, exercise, travel, or certain times of day, so make sure the fit isn’t too tight.

Remove the ring immediately if your finger becomes painful, numb, unusually swollen, or discolored.

Use the pad of your thumb to move the beads gently and quietly along the ring. They’re made for light, repetitive movement, so please don’t:

• Pull the beads away from the band
• Twist them sideways
• Bite or chew them
• Press them against hard surfaces
• Use tools to loosen them
• Apply oil or lubricant
• Spin them with excessive force

Think of it as a gentle grounding accessory, not a toy for rough handling.

First, make sure the ring is clean and completely dry since lotion, sanitizer, soap, sunscreen, and skin oils can collect around the moving parts. Wipe around each bead with a clean, dry microfiber cloth while gently moving it. Never use a pin, needle, or other sharp object between the beads.

Don’t force a bead that seems stuck. Contact us at info.vonajewels@gmail.com with your order number, a description, and clear photos or a short video.

We recommend removing your Vona ring before:

• Washing your hands
• Showering or bathing
• Swimming
• Using a hot tub
• Entering a sauna or steam room
• Washing dishes or cleaning
• Applying skincare or hair products

An occasional splash doesn’t necessarily mean damage, but frequent water exposure may cause residue, dullness, or premature wear. Chlorine, salt water, soap, shampoo, and cleaning products are especially harsh on jewelry finishes.

No jewelry finish should be treated as completely waterproof. Our rings are made for everyday wear, but they last longer when kept away from prolonged moisture, soap, chlorine, salt water, sanitizer, perfume, lotion, and cleaning chemicals.

Water resistance and tarnish resistance don’t mean a ring can be worn continuously in water without wear.

Our stainless-steel rings are tarnish-resistant, but no finish is completely immune to wear. Its appearance may gradually change depending on:

• How often it’s worn
• Skin chemistry
• Exposure to moisture or perspiration
• Contact with lotion, perfume, or sanitizer
• Contact with chlorine or cleaning products
• Friction against hard surfaces
• How it’s cleaned and stored

Changes caused by normal wear are not generally considered manufacturing defects.

For routine cleaning: remove the ring, wipe it gently with a clean, dry microfiber or lint-free cloth, clean around the inside of the band and any moving beads, and let it dry completely before wearing or storing.

Don’t use toothpaste, baking soda, bleach, vinegar, alcohol, acetone, metal polish, abrasive cleaners, ultrasonic cleaners, or steam cleaners. When in doubt, a soft, dry cloth is all you need.

Store your ring in a cool, dry place, ideally its original pouch, box, or a separate jewelry compartment. Keep it away from:

• Direct sunlight
• Bathroom humidity
• Heating vents
• Loose keys or coins
• Sharp jewelry
• Damp surfaces
• Leaking toiletries

Never store the ring while wet or damp, and storing each piece separately helps prevent scratches and protects the shape of adjustable bands.

We recommend removing your ring before sleeping, exercising, playing sports, lifting weights, gardening, cleaning, or physical work. Pressure from equipment or tasks may bend or scratch an adjustable ring, and perspiration can leave moisture and salt on the surface.

Giving your ring a little rest during these activities helps preserve its shape and finish.

After checkout, you should receive an order-confirmation email at the address you entered. Please review it and check that the following are correct:

• Your name
• Email address
• Products and quantities
• Shipping address
• Billing details

If you don’t see it, check your spam, junk, or promotions folder. Still can’t find it? Contact us at info.vonajewels@gmail.com with the name and email used at checkout.

We begin processing orders as quickly as possible. Contact us immediately at info.vonajewels@gmail.com with your order number and what you’d like changed. We’ll do our best, but changes and cancellations aren’t guaranteed once an order enters processing or ships.

If it has already shipped, you’ll need to wait for delivery and follow the standard return process if the item is eligible.

Contact us immediately if you entered the wrong address. We may be able to correct it if the order hasn’t been processed. Once shipped, we can’t guarantee the address can be changed or the carrier will redirect it.

Please check that your shipping information is complete and accurate before submitting. Additional shipping charges may apply when a package must be resent due to an incorrect or incomplete address.

Unless a promotion states otherwise, only one discount code may be used per order, and codes must be entered before checkout is completed. We can’t guarantee a discount can be added after an order is placed.

Promotions may have expiration dates, exclusions, minimum purchase requirements, or usage limits.

Available payment methods are shown during checkout and may vary by device or location. Please make sure your billing address matches your payment method, an incorrect billing address can delay or decline a payment.

For your security, Vona does not receive or store your complete card number.

Payments may be declined for several reasons:

• Incorrect card information
• An incorrect billing address
• Insufficient funds
• A bank security restriction
• An expired card
• A temporary payment-processing issue

Double-check your details and try again. If it continues, contact your bank or payment provider. Please don’t email us your full card number or other sensitive financial information.

Vona is based in Southern California, and orders ship from the United States.

Most orders are prepared for shipment within 1 to 2 business days (excluding weekends and U.S. holidays). Processing time is the period needed to prepare your order, separate from the carrier’s delivery time.

During holidays, launches, promotions, or unusually high volume, processing may take longer, and we’ll communicate significant delays whenever we reasonably can.

Estimated delivery depends on the destination and the service selected at checkout, and typically takes a few business days within the U.S. after dispatch.Â

These are estimates, not guaranteed arrival dates. Carrier delays, weather, holidays, customs, and address issues may affect delivery.

Yes, we currently offer complimentary standard shipping on every U.S. order. Any minimum purchase or promotional restriction will be shown on the website or at checkout.

Expedited shipping, international shipping, and reshipping charges may not qualify for free shipping.

First, please:

• Confirm the shipping address on your order is correct
• Check entrances, side doors, garages, mailrooms, and secure package areas
• Ask household members, neighbors, building or reception staff
• Allow one additional business day, as some carriers scan shortly before final delivery
• Contact the carrier for delivery details

If it’s still missing, email us at info.vonajewels@gmail.com with your order and tracking numbers. We’ll help review it, but a replacement or refund isn’t automatically guaranteed for a package marked delivered to the correct address, and carrier claims may require additional documentation.

A package may be returned because of an incomplete or incorrect address, an unclaimed package, refused delivery, failed delivery attempts, or an issue with the recipient’s mailbox or location. We’ll contact you once it’s back with us.

Original shipping charges are generally nonrefundable, and you may be responsible for reshipping costs when the return was caused by an incorrect address, refusal, or failure to collect the package.

[Confirm international availability before publishing.] Where offered, international customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These are not controlled by Vona and generally aren’t included in the product or shipping price unless checkout clearly states otherwise.

Refusing an international package because of customs charges may result in return shipping or other fees being deducted from an eligible refund where permitted by law.

We can provide estimated processing and delivery windows, but we can’t guarantee arrival by a specific date unless a guaranteed shipping service is expressly offered at checkout. Please order early for birthdays, holidays, graduations, or other important occasions.

Carrier delays are outside our direct control, though we’ll always do our best to help when a shipment has a problem.

You have 30 calendar days from the date your order is delivered to request a return. The request must be submitted within that period, and the item must meet our eligibility requirements. Approval is not automatic, all returns are reviewed under our complete Returns & Refunds Policy.

To qualify, the item must be:

• Unworn and unused
• In its original condition
• Free from scratches, marks, odors, residue, and other signs of wear
• Returned with its original packaging and included accessories
• Accompanied by proof of purchase

Trying a ring on briefly is fine, but wearing it for an extended period or allowing it to become scratched, bent, stained, or damaged may make it ineligible.

Email info.vonajewels@gmail.com before mailing anything back, and include:

• Your full name
• Your order number
• The item you want to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

We’ll review your request and provide return instructions if approved. Please don’t mail an item back without approval, unauthorized returns may be refused or returned to sender.

For standard returns involving fit, preference, or a change of mind, the customer is responsible for return shipping. Vona will cover reasonable return shipping when we confirm that:

• The wrong item was sent
• The item arrived damaged
• The item has a verified manufacturing defect

Original shipping and customer-paid return shipping are generally nonrefundable unless required by law or the return was caused by a confirmed Vona error.

We don’t automatically provide prepaid labels for standard returns. After approving your return, we’ll share the return address and mailing instructions, and you may purchase a trackable service from the carrier of your choice.

When we confirm an item arrived damaged, defective, or incorrect, we may provide a prepaid label or another appropriate resolution.

An approved return must be postmarked within 7 calendar days after approval. Approval doesn’t keep the window open indefinitely, and returns mailed after the deadline may be refused. Keep your shipping receipt and tracking until your refund is complete.

We don’t currently process direct exchanges. To receive a different item or finish:

• Request a return for the original item
• Wait for return approval
• Place a separate order for the item you prefer

You don’t need to wait for the refund before placing the new order. Since stock isn’t reserved during a return, ordering promptly is best when availability is limited.

A discounted item may be returned if it meets the normal requirements, unless it was clearly marked Final Sale before purchase. Final Sale items aren’t eligible for a standard return or refund, though they may still qualify for assistance if they arrive damaged, defective, or incorrect.

Gift cards are not returnable and can’t be redeemed for cash except where required by law.

After your return is delivered, please allow up to 5 business days for inspection. We’ll email you to confirm whether the refund is approved or declined. Once approved, it’s submitted to your original payment method within 10 business days, and your bank or provider may need additional time to post the funds.

If more than 15 business days have passed since we confirmed approval, contact us at info.vonajewels@gmail.com.

An approved refund generally includes the eligible item price and applicable sales tax on the refunded item. Unless required by law or caused by a confirmed Vona error, refunds generally do not include:

• Original shipping charges
• Expedited shipping charges
• Return shipping costs
• Gift-wrapping charges
• International customs duties or import fees

Refunds are based on the amount actually paid after discounts, credits, or promotions.

No. Approved refunds are returned to the original payment method used for the purchase, and we can’t redirect a refund to a different card, account, or person. If the original account has been closed, contact the issuing financial institution, it may still be able to route the refund correctly.

A return may be declined if:

• It was requested outside the return period
• It was mailed without approval
• The item shows signs of wear or use
• The ring has been bent, scratched, altered, or damaged
• Original packaging or included items are missing
• The product is excluded from returns

We’ll contact you and explain the decision. If you’d like an ineligible item mailed back, you may be responsible for the additional shipping cost.

Refunds can only be issued to the original payment method, so the original purchaser may need to contact us or provide the order information. In certain situations we may be able to offer store credit to the gift recipient, but this is reviewed individually and isn’t guaranteed.

Inspect your order as soon as it’s delivered and contact us at info.vonajewels@gmail.com as soon as possible, ideally within 7 calendar days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging
• A photo of the shipping label, when relevant

Keep the item and all packaging until we complete our review, it may be required for a carrier claim.

A manufacturing defect is a problem caused by how an item was produced rather than by normal use, accidental damage, or improper care. Examples may include:

• A component that arrived loose or detached
• A bead mechanism that didn’t function when first received
• A sharp or unfinished edge present at delivery
• An item that arrived cracked or structurally incomplete

Each claim is reviewed individually, and photographs, video, or return inspection may be required.

The following are generally considered normal wear, accidental damage, or improper care:

• Surface scratches
• Finish wear or gradual color changes
• Damage caused by water or chemicals
• Damage from lotion, perfume, sanitizer, chlorine, or cleaning products
• A ring bent through repeated adjustment
• Damage from exercise, impact, dropping, or crushing
• A lost ring or missing component
• Damage caused by attempted repair
• Product buildup around moving beads
• Changes caused by normal skin chemistry

Following the Vona Ring Care guide will help your jewelry stay beautiful for longer.

Our 180-day quality guarantee covers verified manufacturing defects reported within 180 calendar days of delivery. It does not cover normal wear, scratches, finish changes, accidental damage, loss, theft, improper storage, chemical exposure, water damage, repeated bending, misuse, or failure to follow our care instructions.

A replacement, repair, store credit, or refund may be offered depending on the circumstances, availability, and nature of the verified defect, determined by Vona where permitted by law. To submit a claim, email info.vonajewels@gmail.com with your order number, photographs, and a description. This guarantee is separate from the 30-day change-of-mind return period.

Yes. Our rings carry a thoughtful message and make meaningful gifts for birthdays, graduations, holidays, difficult transitions, milestones, or simple reminders of encouragement.

Before ordering, make sure the recipient is comfortable wearing an adjustable ring, and review the material information if they have known metal sensitivities.

Our packing slips do not display product prices. However, customs documents for international orders may be required to show the merchandise value.

Email us at info.vonajewels@gmail.com or use the contact form on our website. When writing about an existing order, please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear explanation of how we can help
• Photographs, when relevant

Please avoid sending multiple messages about the same issue, as it can slow the response.

We aim to respond within 48 hours. Messages received during weekends, holidays, launches, or unusually busy periods may take slightly longer. Please check your spam or junk folder if you’re waiting to hear back.