From our hands to yours

Returns & Refunds, in detail

We hope you love your jewelry, but we understand a piece may not always be the right fit for you. Please read the policy below before requesting a return.

Our 30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return. This gives you time to decide whether you'd like to keep your item. Your request must be submitted within this period to be considered.

Requesting a return does not automatically guarantee approval. All returned items must meet the eligibility requirements below.

Return Eligibility

To qualify for a return, your item must be:

• Unworn and unused
• Free from scratches, marks, odors, stains, or other signs of wear
• In its original condition
• Returned with its original packaging, pouches, inserts, and accessories
• Accompanied by the original receipt, order confirmation, or other proof of purchase

Jewelry that has been worn beyond trying it on, altered, resized, damaged, or handled in a way that prevents resale cannot be returned. Vona reserves the right to decline a return that does not meet these requirements.

How to Request a Return

Before mailing anything back, please contact us at info.vonajewels@gmail.com and include:

• Your full name
• Your order number
• The item you'd like to return
• A brief reason for the return
• Photographs, if the item is damaged, defective, or incorrect

Once reviewed, we'll let you know whether the return is approved and share the address to mail it to. Please don't send a return to the address on your original package unless we specifically ask you to, items mailed without prior authorization cannot be accepted.

Return Shipping Costs

For standard returns, including those for fit, preference, or a change of mind, the customer is responsible for all return shipping costs. We don't provide complimentary return labels for standard returns.

Original and return shipping charges are nonrefundable, except when:

• The wrong item was sent
• The item arrived damaged
• The item arrived with a confirmed manufacturing defect
• Applicable law requires otherwise

When we confirm an order arrived damaged, defective, or incorrect, we'll provide return instructions and, when appropriate, a prepaid return shipping label.

Mailing Your Return

Once approved, your return must be postmarked within 7 calendar days of approval. Please package the item carefully so it's protected in transit, using a trackable service and keeping your receipt until the return is complete.

Vona is not responsible for customer-paid return packages that are lost, stolen, misdirected, or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives, and contact us promptly at info.vonajewels@gmail.com if it arrived damaged, appears defective, is the wrong item, or is missing something. Please reach out within 7 calendar days of delivery. Your message should include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, when relevant

Please keep the item and all original packaging until we complete our review, as it may be needed for a carrier claim. If the issue is verified, we may offer a replacement, refund, store credit, or another appropriate resolution.

Damage from normal wear, accidents, improper storage, misuse, repeated bending, chemical exposure, or not following the care instructions is not considered a manufacturing defect. Nothing here limits any rights provided to you under applicable law.

Items That Cannot Be Returned

The following are not eligible for return:

• Items marked Final Sale before purchase
• Gift cards
• Personalized, engraved, customized, or made-to-order items
• Items worn, used, altered, resized, or damaged after delivery
• Items returned without their original packaging
• Items showing scratches, residue, discoloration, odors, or other signs of wear
• Items purchased from a third-party retailer rather than directly from Vona
• Complimentary gifts or promotional items returned by themselves

A personalized or custom item may still qualify for assistance if it arrives damaged, defective, or different from what was ordered.

Sale & Promotional Items

Unless clearly marked Final Sale, purchasing an item at a discount doesn't automatically make it ineligible for return. Eligible discounted items are refunded based on the amount actually paid after discounts, promotions, or store credits.

When a purchase includes a complimentary gift, bundle discount, or buy-one-get-one promotion, all items required for the promotion must be returned together. If a promotional item is not returned, its retail value may be deducted from the refund where permitted by law.

Exchanges

We don't currently process direct exchanges. The simplest way to receive a different finish or item is to:

Request a return for the original item

Wait for the return to be approved

Place a separate order for the new item

We can't reserve inventory while a return is in transit, so placing a new order promptly is recommended when availability is limited. The new order is a separate transaction, subject to the prices, discounts, and availability in effect when it's placed.

Refund Review

Once your return is delivered, please allow up to 5 business days for inspection. We'll email you afterward to let you know whether your refund was approved or declined. A refund may be declined when:

• The item shows signs of wear or use
• The item is damaged or altered
• Parts or packaging are missing
• The return was mailed without approval
• The return falls outside the stated deadlines
• The item is excluded under this policy

If a return is declined, we'll contact you with more information. Items that don't qualify may be mailed back to you at your expense.

Approved Refunds

Approved refunds are issued to the original payment method, and generally include the eligible item price and any applicable sales tax. Original shipping, expedited shipping, gift-wrapping fees, and customer-paid return shipping are not refundable unless the return resulted from a confirmed error or applicable law requires otherwise.

After approval, please allow up to 10 business days for us to submit the refund to your payment method. Your bank or provider may need additional time before funds appear. If more than 15 business days have passed since your approval confirmation, contact us at info.vonajewels@gmail.com.

Gifts

Refunds can only be issued to the original payment method used for the purchase. When an item was purchased as a gift, the purchaser may need to contact us or provide the original order information. Depending on the circumstances, we may be able to offer store credit instead of returning funds to the original purchaser.

Order Cancellations

We begin processing orders as quickly as possible. You may contact us at info.vonajewels@gmail.com to request a cancellation, but it isn't guaranteed once an order has been submitted. If the order has already been processed or shipped, it can't be canceled and must be handled through the standard return process after delivery.

Refused & Undeliverable Packages

Packages returned to us because of an incorrect or incomplete address, refused delivery, an uncollected package, or another issue outside our control may be treated as a standard return. Original shipping charges are not refundable, and any additional cost to resend an order is your responsibility. Please review your shipping information carefully before completing your purchase.

European Union Right of Withdrawal

When an order ships to a consumer in the EU and mandatory consumer law applies, you generally have the right to withdraw within 14 days of delivery, without a reason. To do so, notify us clearly at info.vonajewels@gmail.com before the 14-day period expires, then return the merchandise within the legally applicable period.

Returned items may be handled only as much as reasonably necessary to inspect their nature, characteristics, and fit. You may be responsible for any reduction in value from handling beyond what a physical store would allow. Unless we agree otherwise or the item is defective or incorrect, you're responsible for the direct cost of return shipping.

Where required by law, an eligible EU withdrawal refund includes the item price and the least expensive standard delivery offered at checkout; premium delivery costs are not refundable. We may withhold reimbursement until we receive the merchandise or acceptable proof it's been shipped. The statutory withdrawal right may not apply to made-to-order or clearly personalized items, and this section does not limit any mandatory consumer rights in your country.

Questions

For questions about a return, refund, or damaged order, contact us at info.vonajewels@gmail.com. Please include your order number so we can assist you efficiently.